Liverpool: 17th Toulon-Verona Conference "Excellence in Services"

The 17th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti and Prof. David Hutchins as guest speakers. Conference proceedings include 30 papers concerning the following six areas of focus: higher education, tourism, organization, theory and methodology, local government, logistics, strategy, health care, customer satisfaction, and human resources.

Table of Contents

Articles

Ibrahim Alhuraish, Christian Robledo, Abdessamad Kobi
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Sandra Bertezene, David Vallat, Jacques Martin
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Angelo Bonfanti, Federico Brunetti
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Michele Cano, Elizabeth O’Reilly, Athanassios Kourouklis
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Fabio Cassia, Marta Ugolini, Nicola Cobelli, Liz Gill
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Mauro Cavallone
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Mauro Cavallone
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Andrea Chiarini
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Silvia Cosimato, Orlando Troisi
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Angela Dettori, Ernestina Giudici
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Jackie Douglas
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Annamaria Esposito
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Andrea Francesconi, Roberta Cuel
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David B. Grant, Bernd Philipp
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Angelika Höber, Elisabeth Pergler, Doris Weitlaner, Hans-Peter Grahsl
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Nicolaia Iaffaldano, Graziella Mariella
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Raine Isaksson, Neil Taylor
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Francesca Magno, Fabio Cassia, Marta Ugolini
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Alberto Marino
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Patricia Moura e Sa, Rita Martins
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Rocco Palumbo, Carmela Annarumma
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Tonino Pencarelli, Linda Gabbianelli
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Roberta Pinna, Pier Paolo Carrus, Fabiana Marras
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Yossi Raanan
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Juozas Ruževičius
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Juozas Ruževičius
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Dalius Serafinas, Rita Vaicekauskaite
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Alberto A. Suárez, Juan Manuel Marchante, Ramiro Martís, Javier Alonso
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Enrica Pavione, Roberta Pezzetti
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Claudio Baccarani
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