Rishon Lezion: 15th Toulon-Verona Conference "Excellence in Services"

The 15th Toulon-Verona Conference was hosted by the College of Management Academic Studies, Rishon Lezion, Israel in 2012 and welcomed Prof. Ron Kenett as keynote speaker. Conference proceedings include 38 papers concerning the following five areas of focus: higher education, health care, public management, tourism, and theoretical and methodological approaches.

Table of Contents

Papers

Ron S. Kenett
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Alberto A. Suárez, Pablo Albañil, Javier Alonso, Ramiro Martis, Carlos Catalan, Miguel Pascual
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Raffaele Adinolfi, Orlando Troisi
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Claudio Baccarani, Tiziana Cavallo, Alessia Rotta
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Slađana Benković, Slađana Barjaktarović Rakočević
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Michele Cano, Athanassios Kourouklis, Siobhan Drummond
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Siobhan Drummond
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Milan Hutyra
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Salvatore Messina, Vito Roberto Santamato, Francesco Redi
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Yossi Raanan
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Sandra Bertezene, Benjamin Dubrion, Jacques Martin
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Shirley Shlefer, Ran Lachman
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Biserka Simčič, Mircha Poldrugovac
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Jacek Szołtysek, Sebastian Twaróg, Martyna Wronka
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Chiara Casadio
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Ramón Fuentes
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Francesca Magno, Fabio Cassia
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Gabriel Sayag
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Antonio Alizzi, Federico Testa
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Paola Orlandini, Cinzia Vallone, Anna De Toni, Raffaella Cecchetti
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Paolo Pietro Biancone, Maura Mattalia
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Angelo Bonfanti, Federico Brunetti, Paola Castellani
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Graeme Cocks
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Rafael Espinosa, Jorge Parada
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Annamaria Esposito
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Alberto Nobolo, Anna De Toni
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Paola B. Floreddu, Francesca Cabiddu
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Aldona Frączkiewicz-Wronka, Jacek Szołtysek, Maria Kotas
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Fausto Galetto
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Andrijana Lakićević, Snežana Knežević, Aleksandra Stanković, Veljko Dmitrović
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Alberto Marino
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Shiri Filberg
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David Moyes
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Hadar Shany, Oren Kaplan
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Lee E.J. Styger
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Jacek Szołtysek, Aldona Frączkiewicz-Wronka
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Marta Ugolini, Fabio Cassia, Vania Vigolo
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