Huelva: 19th Toulon-Verona Conference "Excellence in Services"

The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It will welcome S. Karapetrovic and F. Alvarez Caballero as keynote speakers. As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.

Table of Contents

Articles

Carmela Annarumma, Rocco Palumbo, Mauro Cavallone
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Claudio Baccarani, Vittorio Mascherpa, Chiara Rossato
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Claudio Baccarani, Walter Tucker
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Fabrizio Baldassarre, Francesca Ricciardi, Raffaele Campo
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Rossella Baratta, Marta Maria Ugolini, Fabio Cassia
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Sladjana Barjaktarovic Rakocevic, Sladjana Benkovic, Nela Milosevic
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Emilia Barone, Nina Anderson, Mercy Namonet, Michele Cano
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Michele Cano, David Moyes, Abdessamad Kobi
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Mauro Cavallone, Jan Freidank, Melanie Bowen, Enrico Ubiali
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Andrea Chiarini, Alberto Forte
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Cristiano Ciappei, Maria Carmen Laudano, Lamberto Zollo, Riccardo Rialti
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Maria Vincenza Ciasullo, Silvia Cosimato, Alessandra Storlazzi, Alex Douglas
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Maria Teresa Cuomo, Debora Tortora, Alice Mazzucchelli, Giuseppe Festa, Angelo Di Gregorio, Gerardino Metallo
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Veljko Dmitrović, Nikola Radovanović, Nevenka Žarkić-Joksimović
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Elena Giaretta, Paola Castellani, Alessandro Garofalo
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Gabriele Hoeborn
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Gabriele Hoeborn
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Raine Isaksson, Alex Douglas, Jackie Douglas
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Christian Kern, Robert Refflinghaus
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Helena Lindskog, Staffan Brege, Alicja Senejko, Zbigniew Los
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Francesca Magno, Marco De Boer, Brian Bentoglio
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Sanja Marinkovic, Branislava Gatalica, Jovana Rakicevic
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Alberto Marino
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Maria Giuseppina Mazzola
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Patrícia Moura e Sá, Rui Pedro Lourenço, Antigoni Papadimitriou
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Iain Muir, Michele Cano, Alan Terry
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Ngoc Dung Nguyen, Jacques Martin
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Roberta Pinna, Pier Paolo Carrus, Marta Musso
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Francesco Polese, Andrea Moretta Tartaglione, Ylenia Cavacece
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Andrea Quintiliani, Francesco Verde
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Yossi Raanan
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Marialuisa Saviano, Francesco Polese, Francesco Caputo, Leonard Walletzký
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Francesca Simeoni, Serena Dal Maso
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Dragana Stojanović, Dragoslav Slović, Ivan Tomašević, Barbara Simeunović
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David Vallat, Caroline Bayart, Sandra Bertezene, Jacques Martin
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Vania Vigolo, Federico Brunetti, Angelo Bonfanti
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R. Alexander Zayas, Stanislav Karapetrovic, Angel R. Martínez-Lorente
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