Alicante: 14th Toulon-Verona (ICQSS) Conference “Excellence in Services”

The 14th Toulon-Verona Conference was hosted by the University of Alicante, Spain in 2011 and welcomed Prof. Alan Brown of Edith Cowan University, Perth, Australia as keynote speaker.

Table of Contents

Articles

Tindara Abbate, Angela Alibrandi, Maria Luiza Souca
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Sten Abrahamsson, Jonas Hansson, Raine Isaksson
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Alberto Álvarez-Suárez, Ramón Fuentes
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F. Alvira, M.J. Aguilar, D. Betrisey, F. Blanco, A. Lahera-Sánchez, C. Mitxelena, C. Velázquez
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Chiara Ambaglio, Laura Bottinelli, Enrica Pavione
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Antonella Angelini
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E. Angioni, F. Cabiddu, M.C. Di Guardo
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Glória Antunes, António Pires
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Kamran Arshad, Tariq Rafique, Azam Ishaque, Asim Nisar
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Claudio Baccarani, Federico Brunetti
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Enrico Baldantoni, Emanuele Torri
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Dušan Barać, Zorica Bogdanović, Aleksandar Milić, Branislav Jovanić, Božidar Radenković
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José Barradas, Paulo Sampaio
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Sandra Bertezene, Cyrille Ferraton, Jacques Martin, David Vallat
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Sandra Bertezene, Jacques Martin
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Paolo Pietro Biancone, Marco Bechis, Andrea Serlenga
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Paolo Pietro Biancone, Marco Bechis, Andrea Serlenga
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Paolo Pietro Biancone
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Francesco Bifulco, Carmen Raimondo
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Angelo Bonfanti, Paola Castellani, Chiara Rossato
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Alan Brown
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Michele Cano, Siobhan Drummond, Athanassios Kourouklis
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Michele Cano, Abdessamad Kobi
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Fabio Cassia, Nicola Cobelli, Liz Gill
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Mauro Cavallone, Michele Modina
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Maria Vincenza Ciasullo, Orlando Troisi
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Graeme Cocks
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Graeme Cocks, Jens Mueller, Coral Ingley, Morina Rennie
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Ilenia Confente
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Cristina Corbetta, Gabriele Dassi, Andrea Francesconi, Alberto Zoli
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Barbara Covarrubias Venegas, Gudrun Gaedke, Gerald Janous, Stefanie Recker
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Monica Cugno, Angela Scilla
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Silvia Dessì, Ernestina Giudici
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Milan Z. Dimitrijevic
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Marina Dobrota, Milica Bulajic, Zoran Radojicic
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Mirjana Drakulić, Djordje Krivokapić, Mina Mirkovic
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Annamaria Esposito
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João Fontes da Costa, Teresa Carla Oliveira
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Giovanni Fraquelli, Anna Menozzi
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Ramón Fuentes Pascual, Adelaida Lillo Bañuls, José Francisco Perles Ribes
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Carmen Gallucci, Piera Bellelli, Giuliana Saccà
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Gil Gomes Dos Santos, Dong Han, Gerald Reiner, Kilian Stoffel
Hao Li
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Raine Isaksson
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Stefan Lagrosen, Yvonne Lagrosen
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Mia Ljungblom, Raine Isaksson
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M. Lloret Llinares, R. Evangelio Llorca, M. J. Pastor Alfonso, J. R. Valero Escandell, R. Fuentes Pascual, M. P. Such Climent
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Alberto Lombardo, Stefano Barone
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Francesca Magno, Fabio Cassia
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Predrag Maletic, Marija Kreca, Veljko Jeremic, Aleksandar Djokovic
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Antonella Malinconico, Chiara Frigerio, Assunta Leone
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Margarida Mano, Fernando Carvalho, Marisa Silva, Filipe Rocha
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Alberto Marino
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Marcello Martinez, Mario Pezzillo Iacono, Caterina Galdiero, Riccardo Mercurio
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Marcello Martinez, Mario Pezzillo Iacono, Caterina Galdiero, Riccardo Mercurio
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Steve Martin, Wendy Garner, Ivan Arokiam, Ian Wilson
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Jacques Martin, Nguyen Minh Tuan
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Barbara Masiello, Alessandra Marasco, Francesco Izzo
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Diana Matias, Paulo Sampaio, Ana Cristina Braga
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Aurelio G. Mauri, Roberta Minazzi
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Angelo Miglietta, Matteo Pessione, Fabio Cassia
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Patrícia Moura e Sá, Isabel Maia
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David Moyes
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Giancarlo Nadin, Giulio Cesare Pacenti
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Pierluigi Passaro, Roberto Carella, Lucia Russo
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Tijana Obradović, Veljko Dmitrović, Milica Latinović
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Marco Pellicano, Maria V. Ciasullo, Giulia Monetta, Maureen Galvin
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Marco Pellicano, Giulia Monetta
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Ana Isabel Carmona Pereira Louro, Luís Lourenço, Pedro Saraiva
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Nataša Petrović, Mirjana Drakulić, Sonja Išljamović, Veljko Jeremić, Ratimir Drakulić
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António Pires, Helena Gonçalves
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Ahmed Ali Qureshi, Saima Afzal
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António Ramos Pires, Ana Rolo Alves
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Stefania Romenti, Roberta Minazzi, Grazia Murtarelli
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Daria Sarti
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Sava Savic, Milica Bulajic, Gordana Savic
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Malihe Shahidan, Mehrzad Netadj
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Biserka Simčič, Mircha Poldrugovac
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Vera Silva Carlos, Luís Lourenço, Luís Mendes
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Yossi Raanan
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Simone Splendiani, Tonino Pencarelli, Mauro Dini
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Lee E.J. Styger
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Alberto Álvarez-Suárez, Javier Alonso, Ramiro Martís, Pablo Albañil, Miguel Pascual
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Alberto Álvarez-Suárez, Miguel Angel Pascual, Javier Alonso, Ramón Fuentes, Carlos Catalán, Ramiro Martís
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Federico Testa, Francesca Simeoni
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Ivan Tomašević, Dragana Stojanović, Barbara Simeunović, Milić Radović, Bisera Andrić-Gušavac
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Walter Tucker
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Alessandra Tzannis, Giancarlo Nadin
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Vania Vigolo
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Ivanka Visnjic, Andy Neely
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Vladimir Vujin, Nataša Petrovid, Sonja Išljamović, Drago Vuk, Marjan Senegačnik
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Mosad Zineldin, Jonas Zineldin, Valentina Vasicheva
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