Ljubljana: 16th Toulon-Verona Conference "Excellence in Services"

The 16th Toulon-Verona Conference was hosted by the Faculty of Administration of the University of Ljubljana in Slovenia. It welcomed Dr. Gregor Virant, Minister of Interior and Public Administration of Slovenia and Dr. Alex Douglas, Editor of the TQM Journal as guest speakers. Conference proceedings include 55 papers concerning the following six areas of focus: health care, higher education, public administration, tourism, finance & banking, and theory & methodology.

Table of Contents

Papers

Outi Ahonen, Liisa Astala, Dorte Dall-Hansen, Eva Odgaard, Elina Ora-Hyytiäinen
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Antonio Alizzi, Maurizio Campagna
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Antonella Angelini, Maria Zifaro
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Aleksander Aristovnik
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Claudio Baccarani, Marta Ugolini
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Caroline Bayart, Sandra Bertezene, Jacques Martin, David Vallat
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Paolo Pietro Biancone
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Luigi Bottone, Andrea Francesconi, Renato Ruffini
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Nejc Brezovar
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Michele Cano, David Moyes
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Fabio Cassia, Francesca Magno, Marta Ugolini
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Mauro Cavallone, Michele Modina
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Mauro Cavallone
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Dario Cavenago, Elisabetta Marafioti, Mattia Martini
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Peter Critchley
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Stefano De Falco, Italo Del Gaudio
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Stefano De Falco
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Arianna Di Vittorio, Pierluigi Passaro
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Jackie Douglas, Alex Douglas
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Joana Duarte, Helena Gonçalves, Antonio M.R. Pires
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Jasmina Džinić
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Mark Edwards, Lee E.J. Styger
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Rafael Espinosa
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Annamaria Esposito
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Hajar Fatorachian, Malihe Shahidan
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Žiga Gosar
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Nicolaia Iaffaldano, Antonio Battista
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Raine Isaksson, Christer Kuttainen, Rickard Garvare
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Žiga Kotnik, Maja Klun
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Polonca Kovač, Tina Sever
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Stefan Lagrosen, Kerstin Grundén
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Yvonne Lagrosen, Stefan Lagrosen, Linda Lind
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Zoran Lončar, Dejan Vučetić
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Antonella Malinconico, Assunta Leone, Antonio Lucadamo
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Alberto Marino
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Jacques Martin, Nguyen Van Tien
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Angelo Miglietta, Emanuele Parisi, Matteo Pessione, Flavio Servato
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Miloš Milosavljević, Slađana Benković
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Claudio Nigro, Enrica Iannuzzi, Flora Cortese, Miriam Petracca
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Stefano Olgiati, Alessandro Danovi, Giorgio Magon, Oliviero Rinaldi, Daniele Piacentini, Daniele Giuseppe Dozzo, Giancarlo Cesana
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Paola Orlandini, Cinzia Vallone, Federica Doni, Raffaella Cecchetti
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Antigoni Papadimitriou
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Primož Pevcin
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António Ramos Pires, Jorge Casas Novas, Aida Coelho, Margarida Saraiva
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Yossi Raanan
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Vito Roberto Santamato, Nicolaia Iaffaldano, Nicola Micucci
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Boguslawa Sardinha, Susana Lucas, Otília Dias, António Ramos Pires
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Stanka Setnikar Cankar, Veronika Petkovšek
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Biserka Simčič, Mircha Poldrugovac
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Lee E.J. Styger
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Fabio Taiariol
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Robert Teehan, Walter Tucker
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Cinzia Vallone, Valerio Veglio
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Raffaella Vallone
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Vania Vigolo, Fabio Cassia
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