Archives

2016

Huelva: 19th Toulon-Verona Conference "Excellence in Services"

The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It will welcome S. Karapetrovic and F. Alvarez Caballero as keynote speakers. As Excellence and Quality Management have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.

2015

Palermo: 18th Toulon-Verona Conference "Excellence in Services"

The 18th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will be hosted by the "Ricerche e Studi Direzionali" in collaboration with the University of Palermo, Italy. It will welcome Prof. J. Antony, Heriot Watt, Edinburgh, Scotland and Prof. Alfonso Vargas, University of Huelva, Spain, as keynote speakers. As Quality Management and Excellence have been established as of paramount importance in Higher Education, Health Care, Local Government, Tourism, Banking, Logistics, the Conference looks at the role of Quality/Excellence, stakeholders, resources, processes, certifications, accreditations and labels, measurement and improvement in such institutions and activities.

2014

Liverpool: 17th Toulon-Verona Conference "Excellence in Services"

The 17th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” was hosted by the John Moores University in Liverpool (UK). It welcomed Dr. Tito Conti and Prof. David Hutchins as guest speakers. Conference proceedings include 30 papers concerning the following six areas of focus: higher education, tourism, organization, theory and methodology, local government, logistics, strategy, health care, customer satisfaction, and human resources.

2013

Ljubljana: 16th Toulon-Verona Conference "Excellence in Services"

The 16th Toulon-Verona Conference was hosted by the Faculty of Administration of the University of Ljubljana in Slovenia. It welcomed Dr. Gregor Virant, Minister of Interior and Public Administration of Slovenia and Dr. Alex Douglas, Editor of the TQM Journal as guest speakers. Conference proceedings include 55 papers concerning the following six areas of focus: health care, higher education, public administration, tourism, finance & banking, and theory & methodology.


2012

Rishon Lezion: 15th Toulon-Verona Conference "Excellence in Services"

The 15th Toulon-Verona Conference was hosted by the College of Management Academic Studies, Rishon Lezion, Israel in 2012 and welcomed Prof. Ron Kenett as keynote speaker. Conference proceedings include 38 papers concerning the following five areas of focus: higher education, health care, public management, tourism, and theoretical and methodological approaches.


2011

Alicante: 14th Toulon-Verona (ICQSS) Conference “Excellence in Services”

The 14th Toulon-Verona Conference was hosted by the University of Alicante, Spain in 2011 and welcomed Prof. Alan Brown of Edith Cowan University, Perth, Australia as keynote speaker.

2010

Coimbra: 13th Toulon-Verona Conference "Excellence in Services"

The 13th Toulon-Verona Conference was hosted by the University of Coimbra, Portugal in 2010. The conference welcomed the world famous Dr. Tito Conti, designer of the EFQM model and Prof. Pedro Saraiva of Portugal who paid homage to the late Prof. Gopal Kanji who largely contributed to the development and success of the Conference.

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