Service innovation in hotels for people with disabilities

Georgia Yfantidou, Eleni Spyridopoulou, Alkistis Papaioannou, Panagiota Balaska


Vacations, journey and physical and recreational activities are an important part of the life of people with disabilities as a means in order to escape from their daily routine, to strengthen family ties and to promote health, self-confidence and independence. Researches in tourism have shown that disabled people face many obstacles when they participate in sport and recreation activities because of the lack of accessible destinations, of facilities, of means of transport, of appropriate information and because of obstacles in communication and behavior, but also in finding an accessible accommodation. The aim of this paper is the investigation of the dimensions of sport tourists’ accessibility as regards to tourist accommodation and sport facilities.

The sample consisted of 81 sport tourists with disabilities aged 18 to 60 years and above, men and women, with physical and sensory disabilities (vision or hearing disabilities) participated in this research. The questionnaire was consisted of a) the scale “Accessible Tourism Accommodation Survey” – ATAS, which is about the accommodation needs of disabled people based on the accessibility b) the “Tourist Role Preference Scale” – TRPS, c) a part of 24 questions concerning sport activities for disabled people and d) a part of 10 questions regarding demographics and specific preference destination. The surveys’ data revealed preferences and habits and barriers to access for travelers with disabilities, which the tourism industry is invited to understand and to respond to them through the design and redesign of products and services in the field of tourism.


tourism; hotel; accommodation; disabilities; innovation; sport

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