Q-KEY2 - an educational game for improving employees’ quality awareness

Christian Kern, Robert Refflinghaus, Sandra Klute-Wenig


Nowadays, customer satisfaction is of high importance for a company’s success and therefore, quality is a central business objective. For this purpose, an effective quality management system requires the integration and participation of all employees. In order to improve employees’ quality awareness proper training methods are necessary.

For this, simulation games are a widespread instrument, since “learning by doing” is a great way for maintaining contents in mind. With it, various learning situations are created which require interactive and communicative processes. The participants are directly asked to act individually as well as to reflect their decisions and actions in a group.

The education game Q-Key2, which has been developed with industrial partners at the institute of the authors within a research project, is based on the DIN EN ISO 9000ff and supports the process of introducing quality management systems. The aim is to enhance the quality consciousness and the employees’ qualification of Total Quality Management. By teaching central ideas of several standards, the participants learn about the importance of a preventive behaviour and the advantages of continuous improvement.

This paper shows how Q-Key2 can motivate employees and reduce fears or negative expectations when implementing TQM. 


Total Quality Management; Quality Management System; Education; Simulation Game; Management Game; Interaction

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