Coimbra (2010): 13th Toulon-Verona Conference "Excellence in Services"

The 13th Toulon-Verona Conference was hosted by the University of Coimbra, Portugal in 2010. The conference welcomed the world famous Dr. Tito Conti, designer of the EFQM model and Prof. Pedro Saraiva of Portugal who paid homage to the late Prof. Gopal Kanji who largely contributed to the development and success of the Conference.