Verona (2009): 12th Toulon-Verona Conference "Excellence in Services"

The 12th Toulon-Verona Conference was hosted by the University of Verona, Italy, in 2009 jointly with the 12th QMOD Conference, under the common name of International Conference on Quality and Service Sciences (ICQSS). The Conference welcomed Prof. Noriaki Kano of Tokyo University of Science and Cornelis Versluis, Senior Director of Global quality, LEGO Group, as keynote speakers.