Paisley (2006): 9th Toulon-Verona Conference "Excellence in Services"

The 9th Toulon-Verona Conference was hosted by the University of Paisley, Scotland, in 2006 and was supported by the Renfrewshire Council, Gael, Quality Scotland and Ross International. The conference welcomed Prof. Joseph Kelada of HEC, Montreal, Canada, and Prof. Ton van der Wiele of Erasmus University in Rotterdam, Netherlands.