Lisbon (2002): 5th Toulon-Verona Conference "Excellence in Services"

The 5th Toulon-Verona Conference was hosted by the ISEG of Lisbon, Portugal, in 2002 and supported, among others, by the Foundation for Science and Technology of the Portuguese Ministry for Science and Higher Education. Once again the scope of the conference was widened to include local government bodies which had begun to embrace quality management principles and practices.