Mons (2001): 4th Toulon-Verona Conference "Excellence in Services"

The 4th Toulon-Verona Conference was hosted by the Polytechnic of Mons, Belgium, in 2001 and sponsored by the Mouvement Wallon pour la Qualité. For this 4th Conference the scope was widened to quality in health care, which was becoming a key issue in service quality.