Verona (1999): 2nd Toulon-Verona Conference "Excellence in Services"

The 2nd Toulon-Verona Conference was hosted by the University of Verona, Italy, in 1999, and welcomed Prof. Christian Delvosalle of the Mons Polytechnic, Belgium, Prof. Kostas Dervitsiotis of the University of Piraeus, Greece, Prof. Jens Dahlgaard of the Aarhus School of Business, Denmark and Peter Williams of the QAA, UK, to deliver keynote speeches.