Welcome to the 20th Excellence in Services International Conference! Known in the past as Toulon-Verona Conference, this year it comes with a brand new title to highlight Excellence in Services as the peculiar research field of the Conference.
Both academics and practitioners are welcome to discuss current issues, exchange information, knowledge and experiences across the various domains of services. Participants will find the opportunity to present their studies in a friendly and informal atmosphere. We invite authors to submit their papers from all relevant areas of focus of the Conference.
All submitted papers will be published with an ISBN number in the Conference Proceedings Book, freely available on the Conference website. Each paper will also be singularly indexed in Google Scholar.
After the Conference, the Scientific Committee will select the best papers, including PhD papers. The best papers will be published in the cooperating journals: The TQM Journal of the Emerald Group, a special issue of the Journal will be published in 2018 with the Conference's best papers, and Sinergie Italian Journal of Management.
07 - 08 September 2017