The Toulon-Verona Conference is the longest running conference without interruption on Excellence in Services. During the first QMOD Conference in Zhenzhou (China) in 1997, Prof. Claudio Baccarani of the University of Verona (Italy) and Prof. Michel Weill of the University of Toulon (France) launched the idea of organizing a conference sponsored by their two universities on the theme of quality in higher education institutions. It is currently chaired and organized by Prof. Claudio Baccarani of the Univeristy of Verona (Italy) and Prof. Jacques Martin of the University of Toulon (France).
Over the years, the Conference has expanded its scope, welcomed hundreds of delegates and published well over a thousand research papers. The Conference includes plenary sessions with keynote speakers and specialized parallel sessions. Academics, researchers, managers, administrators, support staff in Education, Health Care, Local Government and Public Services, Tourism and Leisure, Banking Services, Logistics, Theoretical and Methodological approaches, Statistics for Excellence Measurement, and Servitization in industry for value chain are welcome. English is official language of the Conference. An international committee will select the best papers, including PhD papers, for publication in different Journals after the conference.

19th Toulon-Verona (ICQSS) Conference "Excellence in Services"

05 - 06 September 2016


The 19th Toulon-Verona (ICQSS) International Conference on “Excellence in Services” will take place at the University of Huelva, Campus El Carmen, Avenida de las Fuerzas Armadas, Huelva (Spain). It wi...
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